Gift Voucher Terms & Conditions
RACER INDUSTRIES GIFT CARD AND GIFT VOUCHER TERMS OF USE
AUTOMOTIVE IMPORTS PTY LTD ABN 29 005 378 727
1. Introduction
These Terms and Conditions of Use apply to all Gift Cards / Gift Vouchers issued by Automotive Imports Pty Ltd t/as Racer Industries from 1 July 2021
YOUR PURCHASE, REDEMPTION OR ATTEMPTED REDEMPTION OF A GIFT CARD / GIFT VOUCHER CONSTITUTES YOUR ACCEPTANCE TO BE BOUND BY THESE TERMS AND CONDITIONS
This document contains the full set of terms and conditions governing your use of the Gift Card. We recommend that you read this document carefully before using the Gift Card. If you have any complaints, questions or would like more information about your Gift Card, please call 1300 722 374 or visit the website www.racerindustries.com.au
Expiry: Racer Industries Gift Cards sold after 31 March 2018 expire 3 years after the date of issue
2. Definitions
"Racer Industries" means Automotive Imports Pty Ltd t/as Racer Industries ABN 29 005 378 727
"Gift Card" means the gift card that you have purchased or received
"Gift Voucher" means the gift voucher that you have purchased or received
"Remaining Gift Card Value / Gift Voucher Value" means, at any time, that portion of the initial value loaded onto your Gift Card / Gift Voucher which is unspent and which can be accessed by using the Gift Card / Gift Voucher in accordance with these Terms of Use.
A reference to "we" or "us" is a reference to Automotive Imports Pty Ltd t/as Racer Industries
A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card / Gift Voucher at the relevant time for the purposes of these Terms of Use and Conditions, or who authorises another person to do something with or to the Gift Card / Gift Voucher on their behalf.
1. Gift Card / Gift Voucher Redemption & Exclusions
1.1 Redemption
Except for the exclusions listed in paragraph 1.2 (Exclusions) below, once loaded with value your Gift Card / Gift Voucher may be redeemed at all Racer Industries locations or on-line purchases at Racer Industries - www.racerindustries.com.au
1.2 Exclusions
The following are the exclusions applicable to the redemption of your Gift Card/ Gift Voucher
a. all purchases made via phone, facsimile or email to an affiliated business of Automotive Imports Pty Ltd (Cooldrive Auto Parts, Cooldrive Distribution, Melbourne Auto Parts)
b. account payments (for Trade Customers who have signed a Trading Agreement with Automotive Imports Pty Ltd);
c, product that is not a motor sport product supplied by Racer Industries
d. Cards / Gift Vouchers cannot be used to purchase another Gift Card / Gift Vouchers;
e. Gift Cards / Gift Vouchers cannot be used to obtain a cash advance.
2 Purchasing your Gift Card / Gift Voucher
2.1 In store Gift Card / Gift Voucher purchases
a. Racer Industries Yatala: 9-13 Dixon Street, Yatala, QLD, 4207
b. Racer Industries Melbourne: 30-32 Lexton Road, Box Hill, VIC, 3128
Our sales staff will assist in your Gift Card / Gift Voucher purchase
Nominate the value you wish to be loaded on the Gift Card / Gift Voucher. Gift Cards/ Gift Vouchers are available in $50.00 or $100.00 or $200.00 or $300.00 or $500.00 or $1000.00 or a combination of any. gift voucher will be sent automatically to the recipient at the date and time specified, with instructions on how to redeem it. Only orders for vouchers that are fully paid and approved will be sent to recipients.
2.2 Online Gift Card / Gift Voucher purchases
Gift Cards / Gift Vouchers that are purchased from Racer Industries online are available in $50.00 or $100.00 or $200.00 or $300.00 or $500.00 or $1000.00 or a combination of any. Payment method can be selected from the choice offered in the Payment Details of the check-out. The gift voucher will be sent automatically to the recipient at the date and time specified, with instructions on how to redeem it, along with a Voucher Code and Secret Key. Only orders for vouchers that are fully paid and approved will be sent to recipients.
2.3 All Gift Cards / Gift Vouchers - Payment
Pay for your Gift Card / Gift Voucher value with the tender of your choice (other than another Gift Card / Gift Voucher) as direct by the on-line web site or at a Racer Industries location. The transaction will be completed when payment has been made and you have received the Gift Card / Gift Voucher loaded with value of the transacted payment. The gift voucher will be sent automatically to the recipient at the date and time specified, with instructions on how to redeem it, along with a Voucher Code and Secret Key. Only orders for vouchers that are fully paid and approved will be sent to recipients.
There may be a delay with the Gift Card / Gift Voucher activating in the system once purchased. During this delay, the Gift Card / Gift Voucher cannot be used for purchases.
3. Using your Gift Card / Gift Voucher
3.1 Making a purchase with your Gift Card / Gift Voucher
Present your Gift Card / Gift Voucher at the point of sale at a Racer Industries location with the merchandise that you wish to purchase using that Gift Card. You will be required to produce the gift Voucher code and Secret Key. The transaction will be completed when the balance has reduced on your Gift Card / Gift Voucher.
No change will be given for any Remaining Gift Card Value / Gift Voucher Value. The Remaining Gift Card Value / Gift Voucher Value may be used in whole or part against future purchases until the Gift Card / Gift Voucher expires.
You agree that we can reduce the Remaining Gift Card Value / Gift Voucher Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by:
a. giving us details of the Gift Card / Gift Voucher and authorising the transaction in some other way approved by us.
When you authorise a transaction:
a. you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
b. you are agreeing to pay the amount of that transaction by the reduction of the Remaining Gift Card Value / Gift Voucher Value.
3.2 Purchases exceeding the Remaining Gift Card Value / Gift Voucher Value
Your Gift Card / Gift Voucher may only be used to make purchases up to the initial Gift Card / Gift Voucher value or the Remaining Gift Card Value / Gift Voucher Value. If you wish to make a purchase for an amount that exceeds the Gift Card / Gift Voucher value or the Remaining Gift Card Value / Gift Voucher Value, you must pay the excess using another payment method.
3.3 Exchanging items purchased with a Gift Card / Gift Voucher
Goods that are purchased solely, or in part with a Gift Card / Gift Voucher may be exchanged or returned subject to Racer Industries exchange and returns policy.
Our exchange and returns policy includes the right for us to issue any return/s value back onto your Gift Card / Gift Voucher.
For online purchases where a multi-tender of a gift cards / gift vouchers is used, the refund will be provided as a return value against the relevant Gift Card/s or Gift Voucher/s used.
3.4 Issue with goods purchased with a Gift Card / Gift Voucher
If you have an issue with any goods that you purchased with a Gift Card / Gift Voucher you should contact Racer Industries on 1300 722 374.
3.5 No cash advances
Gift Cards / Gift Vouchers are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card / Gift Voucher redeem your Gift Card / Gift Voucher for cash or receive any portion of the Remaining Gift Card Value / Gift Voucher Value in cash.
3.6 Checking your Gift Card / Gift Voucher balance, expiry date and transaction history
You will not be sent statements of transactions on a Gift Card/ Gift Voucher. You can check your Gift Card / Gift Voucher balance and expiry date at any Racer Industries location or by calling 1300 722 374 or visiting www.racerindustries.com.au
3.7 Can I exchange my Gift Card / Gift Voucher?
You cannot exchange your Gift Card / Gift Voucher for a different denomination or Gift Card /Gift Voucher or for another tender, cash or discount.
3.8 Can I purchase a gift card / gift voucher using a gift card/ gift voucher?
Gift Cards / Gift Vouchers cannot be used to purchase another gift card or gift voucher.
3.9 Destruction of Gift Card / Gift Voucher with no value
All Gift Cards / Gift Vouchers remain the property of Racer Industries. If the Remaining Gift Card Value / Gift Voucher Value is zero, our in store sales operator may destroy your expended Gift Card / Gift Voucher or you must destroy it by cutting it in half diagonally.
4. Expiry, cancellation and re-issue of Gift Cards / Gift Vouchers
4.1 Expiry of Gift Cards / Gift Vouchers
Your Gift Card / Gift Voucher will be valid for use for three years from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Remaining Gift Card Value / Gift Voucher Value before the expiry date, after the expiry date unused value will become the property of Racer Industries.
4.2 Cancellation and voiding of Gift Cards / Gift Vouchers
a. Gift Cards / Gift Vouchers cannot be cancelled once they are issued except if voided by Racer Industries, if their value is used or if they expire.
b. We reserve the right to void any Gift Card / Gift Voucher that appears to have been defaced, mutilated, altered or tampered with in any way and Racer Industries may subject Gift Cards / Gift Vouchers to a verification process.
c. We reserve the right to cancel any Gift Card / Gift Voucher, or the Gift Card / Gift Voucher program, for any reason at any time without notice. In such instances (except those set out in paragraph b) we will elect to provide a refund or a replacement Gift Card / Gift Voucher.
d. We reserve the right to correct the balance of your Gift Card / Gift Voucher if we believe that a clerical or accounting error has occurred.
4.4 Re-issue of faulty or damaged Gift Cards / Gift Vouchers
A re-issue of faulty or damaged Gift Cards / Gift Vouchers is not available unless the fault or damage to the Gift Card / Gift Voucher is proven to be a result of the production process or otherwise due to the fault of us or our agents or contractors.
5. Lost or stolen Gift Cards / Gift Vouchers
Treat your Gift Card / Gift Voucher like cash. Lost or stolen Gift Cards / Gift Vouchers will not be replaced or refunded without appropriate substantiation your original purchase. Contact 1300 722 347 for further assistance.
6. Your Gift Card / Gift Voucher, your responsibility
You are responsible for the use and safety of your Gift Card/ Gift Voucher. You are liable for all transactions on your Gift Card/ Gift Voucher, except to the extent to which there has been fraud or negligence by us.
7. Changes to Terms and Conditions of Use
We reserve the right to change any of the terms contained in these Terms and Conditions of Use at any time where the change is required for any reason. We will give you notice by posting the changes on www.racerindustries.com.au
8. Privacy and confidentiality
Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to Gift Cards / Gift Vouchers
A copy of Racer Industries Privacy Policy is available at
https://www.racerindustries.com.au/privacy-policy/
It is important that you read and understand the Privacy Policy.
9. Errors and complaints
If you have reason to believe that an error has occurred in relation to your Gift Card / Gift Voucher or you have a complaint about your Gift Card / Gift Voucher, call 1300 722 374.
You have certain rights under the Australian consumer legislation which cannot be excluded and are not affected by these terms and conditions. Except for those statutory rights, any conditions implied by any other laws are excluded from these Terms and Conditions of use. To the maximum extent permitted by law, we will not be liable to you for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will we be in default under these Terms and Conditions of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause except if caused by our gross negligence. To the extent permitted by law, if we are liable to you, our maximum aggregate liability to you is limited to the Remaining Gift Card Value / Gift Voucher Value on your Gift Card / Gift Voucher
11. Applicable law
These Terms and Conditions of Use are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute in connection with a Gift Card / Gift Voucher is exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry).
Version: July 2021 December 2023
